If I finance with CarMax, what are my options for making payments?
To manage your account and make payments online, start by setting up a MyCarMax account. Please note that you'll need to verify your email, and it may take up to an hour to get your verification email.
You can also download and use the CarMax app to make payments.
Once you have a MyCarMax login, you'll need your CarMax Auto Finance account number, listed on the welcome email or letter sent shortly after purchase. Log into MyCarMax, select "Register your account," and follow the instructions. You can contact our Customer Service team at (800) 925-3612 if you need help setting up your account.
Access to your online account (and your ability to make online payments) may become restricted based on your account status or payment history (e.g., 75 or more days past due, bankruptcy, or multiple returned payments).
Monthly payments can be sent by U.S. Mail to:
CarMax Auto Finance
P.O. Box 6045
Carol Stream, IL 60197-6045
To make a principal-only payment, we recommend that you contact us at (800) 925-3612. We're available Monday through Friday 8am-10pm and Saturday 9am-6pm ET.
Final payoffs sent by U.S. Mail go to:
CarMax Auto Finance
Attn: Payoff Department
P.O. Box 440609
Kennesaw, GA 30160
Final payoffs sent by express mail or overnight delivery go to:
CarMax Auto Finance
Attn: Payoff Department
225 Chastain Meadows Court
Suite 210
Kennesaw, GA 30144
Western Union You can go to any Western Union location to have your payment sent to us. Call (800) 238-5772 to find the nearest location. Use "CarMax" for the country code, and "Georgia" for the state code. Please include your account number to ensure proper posting. We typically receive and post these payments to your account within one full business day. Our business days are Monday-Friday. Western Union may charge a fee for this service.
MoneyGram® ExpressPayments® service You can go to any MoneyGram retail agent location to have your payment sent to us. Call 1-800-MoneyGram to find the nearest location. At the agent location, provide the clerk with the following: Receive Code "4645," company name "CarMax," city "Kennesaw," state "GA," and your account number to ensure proper posting. We typically receive and post these payments to your account within one full business day. Our business days are Monday-Friday. MoneyGram may charge a fee for this service.
Please note: We recommend writing your account number on all forms of payment. We also recommend mailing your payment 7 to 10 days before your due date to ensure that we receive it on time.
